Staff Supervision and Support

The Agency ensures that all staff, volunteers and the registered person are properly managed and supported and understand to whom they are accountable. Staff and volunteers are supported and guided to fulfil their roles and provide a high quality service to children.

Staff have access to support and advice, and are provided with regular supervision by appropriately qualified and experienced staff. Managers and staff receive regular and effective supervision that is focused on children's experiences, needs, plans and feedback, including suitable arrangements for professional supervision of the Agency's registered person.

Supervision must be recorded effectively. A written record must be kept detailing the time, date and length of each supervision held for each member of staff, including the registered person. The record is signed by the supervisor and the member of staff at the end of the supervision.

Staff and leaders receive effective support and challenge, including through team and management meetings, to ensure that the professional development of staff and leaders results in the right environment for good practice to thrive.

All staff have their performance individually and formally appraised at least annually and, where they are working with children, this appraisal takes into account any views of children the Agency is providing for.

Staff and volunteers are able to access the specialist advice needed to provide a comprehensive service for children, including legal advice.